Frequently asked questions

The procedures are identical regardless of the type of hospitalisation (inpatient or day hospitalisation).

• Contact reception to fill out a pre-admission form.
• Contact your health insurance provider to inform them of the fees that will be charged.
• Prepare all the documents required by the medical teams (X-rays, analyses, assessments, etc.).

A consultation with an anaesthetist is a legal obligation to ensure your safety during your treatment. The minimum time limit of 48 hours is a compulsory requirement. Failure to respect this limit will result in the cancellation of the procedure, except in the case of an emergency.

Hospital stays at the Victor Hugo Clinic are generally short, from 24 hours, also called an outpatient stay, up to one week.

For a hospital stay, don’t forget to bring your identity document (national identity card, passport, etc.), your up-to-date Carte Vitale, universal health insurance certificate (if you have one), your updated health insurance card (if you have supplementary health insurance), your anaesthesia record, any test results (X-rays, tests, check-up reports, etc.) as well as your prescriptions and medicines (in their original packaging).

For emergencies at the Victor Hugo Clinic, you must present your up-to-date Carte Vitale (Social Security) to benefit from third-party payment.
Remember to specify at the time of treatment if your condition is due to an accident at work. You must also provide your employer’s declaration of an accident at work within eight days to ensure 100% coverage by the social security scheme.

It is important to regularly tell your physician or surgeon about all medicines you are taking. Please also provide them with all your prescriptions. For your safety during hospitalisation, you may only take medication that is given to you by the healthcare staff.

In order to guarantee your privacy you may request, during the pre-admission or admission process, to remain anonymous for the duration of your stay at the Victor Hugo Clinic.

You are entitled to have direct access to your entire medical file. You do not need to obtain the prior consent of your physician. Any request for communication of your medical records must be made in writing by sending a registered letter to the clinic’s management.

If the patient is deceased, the request must be justified. Upon receipt of the request, the Victor Hugo Clinic has a period of eight days in which to provide you with access to your medical file if the hospital stay took place within the last five years, and 30 days if the hospital stay took place more than five years ago. 
If you simply wish to consult your file, you will be given an appointment with the physician responsible for your stay or a management representative. If you request a copy of your file, you will be informed of the cost of photocopying and posting the documents.

The person concerned, their beneficiary in case of death, the person with parental authority (unless the minor’s objection is upheld), the guardian of a protected person or, where appropriate, a physician who has been designated as a trusted person by one of the above persons.

If you have any medical questions or complications, you can call the Victor Hugo Clinic on 0153 655365 or 0153 655306 and your questions will be forwarded directly to your physician.

In application of the Law dated 4 March 2002 on patients’ rights and the quality of the healthcare system, you may designate a trusted person or a contact person (parent, friend, healthcare worker). This person is freely chosen by you and may accompany you throughout every stage of your dealings with the Victor Hugo Clinic and attend medical appointments in order to assist you with the decision-making process.
The physician will consult with this person if your state of health does not allow you to receive information or express your will yourself.

Caution: If the need arises, then it is required that the healthcare proxy be consulted, but he or she cannot take any medical decisions him or herself. The physician can overrule the healthcare proxy’s opinion and take the decision he or she judges to be the best.
You must designate this person in writing by filling in and handing in the relevant document before your arrival at the Victor Hugo Clinic. This designation can be revoked at any time.

The contact person may be contacted for questions relating to the organisation of your stay (to provide information, bring personal belongings, etc.). They will be informed of your condition in the event of an emergency.

Note: The trusted person is not necessarily the contact person. The contact person cannot give consent to care on your behalf. Minors cannot designate a trusted person.