{"id":20364,"date":"2020-10-21T23:02:58","date_gmt":"2020-10-21T21:02:58","guid":{"rendered":"https:\/\/cliniquevictorhugo.vivalto-sante.com\/our-clinic\/quality-approach\/quality-and-risk-management\/"},"modified":"2020-10-21T23:03:02","modified_gmt":"2020-10-21T21:03:02","slug":"quality-and-risk-management","status":"publish","type":"page","link":"https:\/\/cliniquevictorhugo.vivalto-sante.com\/en\/our-clinic\/quality-approach\/quality-and-risk-management\/","title":{"rendered":"Quality and risk management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20364\" class=\"elementor elementor-20364 elementor-4919\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0efaf0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0efaf0a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b4c474\" data-id=\"3b4c474\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0a9880 elementor-widget elementor-widget-image\" data-id=\"e0a9880\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/wp-content\/uploads\/2019\/03\/qualite-risque.jpg\" class=\"attachment-full size-full wp-image-20366\" alt=\"\" srcset=\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/wp-content\/uploads\/2019\/03\/qualite-risque.jpg 800w, https:\/\/cliniquevictorhugo.vivalto-sante.com\/wp-content\/uploads\/2019\/03\/qualite-risque-300x200.jpg 300w, https:\/\/cliniquevictorhugo.vivalto-sante.com\/wp-content\/uploads\/2019\/03\/qualite-risque-768x512.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1a0bcc8\" data-id=\"1a0bcc8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c962e91 elementor-widget elementor-widget-toggle\" data-id=\"c962e91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2111\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2111\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Policies<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2111\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2111\"><p>The Victor Hugo Clinic is committed to a process of continuous improvement of the quality and safety of care, in line with the clinic\u2019s medical strategy.<\/p>\n<p>To ensure the continuity of the clinic\u2019s activities to meet expectations in terms of patient safety and quality of care, we pursue a policy focused on Continuous Quality Improvement (CQI). In addition to regulatory certifications, the health professionals who work at the Victor Hugo Clinic create a real quality dynamic within the facility on a day-to-day basis.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2112\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2112\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Bodies<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2112\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2112\"><p>The bodies responsible for implementing this policy monitor indicators, perform evaluations and take the necessary steps to improve patient care.<\/p>\n<p><strong>They include:<\/strong><\/p>\n<ul>\n<li>the Clinic Medical Board (CMB),<\/li>\n<li>the User Committee (UC),<\/li>\n<li>the Nosocomial Infection Control Committee (NICC)<\/li>\n<li>or the Pain Control Committee (PCC).<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2113\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2113\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Certification<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2113\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2113\"><p>Certification is an external evaluation procedure carried out by professionals outside the clinic. It is conducted every 4 to 6 years by the French Health Authority (HAS) with the objective of assessing the operations and practices of a healthcare clinic in order to guarantee the quality and safety of patient care and promote continuous quality improvement.<\/p>\n<p>The Victor Hugo Clinic is certified in category B. The certification report is available on <a href=\"https:\/\/www.has-sante.fr\" target=\"_blank\" rel=\"noopener\">the website of the French Health Authority (HAS)<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2114\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2114\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Monitoring of indicators<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2114\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2114\"><p>Several years ago, the French Health Authority implemented a series of indicators to measure the quality of care and the effective transmission of essential information between the clinic\u2019s teams during your stay.<\/p>\n<p><strong>These national indicators cover several areas, including&nbsp;:<\/strong><\/p>\n<ul>\n<li>Patient records<\/li>\n<li>Hygiene <\/li>\n<li>Patient satisfaction <\/li>\n<\/ul>\n<p>The results of the clinic\u2019s national indicators are available at <a href=\"https:\/\/www.scopesante.fr\" target=\"_blank\" rel=\"noopener\">www.scopesante.fr<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2115\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2115\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-plus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-minus-square\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">User satisfaction<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2115\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2115\"><p>User satisfaction is measured as part of a general approach aimed at placing the user at the heart of the healthcare system. The involvement of user associations and the growing importance of quality within healthcare facilities contribute to raising awareness of the impact this measurement. Achieving user satisfaction is an integral part of improving the quality of care provided.<\/p>\n<p>The Victor Hugo Clinic evaluates the satisfaction of patients and their families through hospital discharge surveys with a view to identifying potential problems and defining appropriate improvement actions (in conjunction with the User Committee).<\/p>\n\t\t<div data-elementor-type=\"widget\" data-elementor-id=\"21111\" class=\"elementor elementor-21111 elementor-10401\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10401 elementor-widget elementor-widget-counter\" data-id=\"10401\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\"> Patient satisfaction<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"95\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<p style=\"text-align: center;\"><a href=\"https:\/\/qualite.clinique-victorhugo.fr\">Hospital discharge survey \/ results<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Policies The Victor Hugo Clinic is committed to a process of continuous improvement of the quality and safety of care, in line with the clinic\u2019s medical strategy. To ensure the continuity of the clinic\u2019s activities to meet expectations in terms of patient safety and quality of care, we pursue a policy focused on Continuous Quality [&hellip;]...<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":20363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20364","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality and risk management - Clinique Victor Hugo<\/title>\n<meta name=\"description\" content=\"We focus on continuously improving the quality and safety of care, in line with the clinic\u2019s medical strategy. To ensure the continuity of our activities to meet expectations in terms of patient safety and quality of care, we pursue a policy focused on Continuous Quality Improvement (CQI).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/en\/our-clinic\/quality-approach\/quality-and-risk-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality and risk management - Clinique Victor Hugo\" \/>\n<meta property=\"og:description\" content=\"We focus on continuously improving the quality and safety of care, in line with the clinic\u2019s medical strategy. To ensure the continuity of our activities to meet expectations in terms of patient safety and quality of care, we pursue a policy focused on Continuous Quality Improvement (CQI).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/en\/our-clinic\/quality-approach\/quality-and-risk-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Clinique Victor Hugo\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/VivaltoSanteGroupe\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-21T21:03:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/wp-content\/uploads\/2019\/03\/qualite-risque.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@vivaltosante\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/en\/our-clinic\/quality-approach\/quality-and-risk-management\/\",\"url\":\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/en\/our-clinic\/quality-approach\/quality-and-risk-management\/\",\"name\":\"Quality and risk management - Clinique Victor Hugo\",\"isPartOf\":{\"@id\":\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/en\/our-clinic\/quality-approach\/quality-and-risk-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/en\/our-clinic\/quality-approach\/quality-and-risk-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cliniquevictorhugo.vivalto-sante.com\/wp-content\/uploads\/2019\/03\/qualite-risque.jpg\",\"datePublished\":\"2020-10-21T21:02:58+00:00\",\"dateModified\":\"2020-10-21T21:03:02+00:00\",\"description\":\"We focus on continuously improving the quality and safety of care, in line with the clinic\u2019s medical strategy. 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